Terms and Conditions

Terms and Conditions for usage of You R My Coach website, including the use of premium rate numbers, online coaching, and the use of downloads.

The service is based in the United Kingdom and is governed by English Law. Users of this site and the above named services are advised that the information contained within this website is written by qualified coaches. You R My Coach Ltd., accept no responsibility for the information contained within the website, nor for any harm incurred from following or not following advice, on this site.

Callers or visitors to the site that take any advice given or gleaned from the website in isolation, do so at their own risk.

None of the services provided on this website is designed to be used in North America, including, but not restricted to, the USA and Canada

By agreeing with the terms and conditions, you agree that:

You are not a resident of the USA or Canada

You accept that you take any advice given, or download received, entirely at your own risk

You agree that you will not take the information in isolation, or to use it to replace a face to face consultation with a medical professional.

You R My Coach Ltd., take great care with confidential information.

All calls to our live operators are recorded for mutual protection.

By agreeing with these terms and conditions, the user agrees to a recording of the call being made for the purpose of mutual protection and quality control.

Whilst You R My Coach Ltd will protect the confidentiality of it's callers, the company reserves the right to break confidentiality in the event of expressions of self harm, suspected self harm, suspected harm to others, or suspected criminal act.

The user agrees that they are over 18 and has the bill payer's permission to use the telephone

The user agrees that they are authorised to use the credit card involved in credit card transactions.

The user understands that our live operators are at liberty to terminate the call at any point, and that this will not lead to a refund.

The user understands that our live operators reserve the individual right to terminate any call that they feel is abusive, inappropriate, discourteous, or threatening, without needing to offer a refund to the caller.

If a caller is suspected of becoming addicted to the service, the company reserves the right to take all necessary action to prevent the caller from ringing again or continuing to talk to live operators once identified. This is to comply with ICSTIS regulations.

Privacy and Security Policy

We have created this privacy and security policy to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. The intellectual property rights in this website are owned and controlled by You R My Coach Limited. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to You R My Coach Limited. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from You R My Coach Limited. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.

Internet Security

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this. The website also invites you to contact You R My Coach Ltd via email, through the "Contact Us" pages. Email correspondence is free format text and cannot be encrypted; therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email.

How do we keep your information up to date?

We endeavor to keep all information we hold as accurate and up-to-date as possible. Please write to us at: Customer Services, You R My Coach Ltd, First Floor, 201 Hallgate, Cottingham, East Yorkshire HU16 4BB or email us: info@yourmycoach.com to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

Who at You R My Coach can see your information?

Information submitted to us is available to You R My Coach Ltd employees managing and using this information, but otherwise is kept confidential from other members of our staff.

What do we do with your information?

We comply with the Data Protection Act 1998 in respect of any information we hold. We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information about yourself you provide us with and details of any purchases you have made to enable us to offer products and services that are likely to interest you.

Do we share your information with others?

We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. If you permit us to do so by indicating at the time you register your details with us we may also occasionally pass your details to other companies in the You R My Coach Ltd group, as well as business associates or other carefully selected organizations to enable you to receive details of offers and events that may be of interest to you.

How can you stop receiving marketing communications from us?

If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at Customer Care, You R My Coach Ltd., First Floor, 201 Hallgate, Cottingham, East Yorkshire, HU16 4BB or care@yourmycoach.com outlining your request.

Have you received an email from us? If you are on our email mailing list you may have received emails from us about our products, special offers, newsletters and other matters. Each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email.

Telephone calls with us

As is the case with many large and high profile organisations, communications with You R My Coach Ltd by telephone may be recorded for the purposes of monitoring our customer service standards and for security.

Cookies

A cookie is a small data file that is temporarily stored on your computer hard disk. The You R My Coach Ltd websites use a number of cookies to operate normally. Cookies help speed up the operation of the website. The website also uses cookies to help You R My Coach gather valuable marketing information on website usage. Cookies are also used to track where you came from to get to our website.

Online Shop

Returns Policy

Your right to cancel

Should you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods) . This is a UK statutory right and is separate and additional to our full returns policy.

Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs, but not a service provided by us, such as a gift wrap service or a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Email: info@yourmycoach.com

Fax: 0845 838 9875

Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Our Contact Details

If you have any questions regarding the online shop, its products or an order that you have placed please contact us either by email at info@yourmycoach.com or by ringing 0845 838 9870 (Monday - Friday 9am-5pm) - calls will be charged at local rate. Alternatively you can fax us 0845 838 9875 All calls in the UK will be charged at local rate.